Privacy Policy

1. Introduction

SIAM SILK ROAD GLOBAL respects your privacy and is committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact our team, or use our international trade, logistics, customs coordination, and cross-border business support services.

2. Information We Collect

We may collect information you voluntarily provide, including:

• Full name and company name
• Email address and phone number
• Country, location, or business region
• Trade, logistics, shipment, or cargo details
• Documents submitted through forms or email
• Messages, inquiries, and communication records

3. How We Use Your Information

We use collected information to respond to inquiries, provide trade and logistics support, coordinate business operations, process service requests, improve website performance, maintain business records, and communicate with clients or partners regarding relevant services.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve browsing experience, understand visitor behavior, analyze website traffic, enhance security, and optimize website content and performance.

5. Information Sharing

We do not sell your personal information. Information may only be shared with trusted service providers, logistics partners, customs-related parties, or authorities when required for business operations, legal compliance, or service delivery.

6. Data Security

We apply reasonable administrative, technical, and organizational measures to protect information against unauthorized access, misuse, loss, disclosure, or alteration. However, no digital transmission or storage method is completely secure.

7. Third-Party Services

Our website may include external links, maps, analytics tools, communication platforms, or embedded services. These third-party services may follow their own privacy policies, and we are not responsible for their practices.

8. Data Retention

We retain information only for as long as necessary to provide services, manage business records, comply with legal obligations, resolve disputes, improve operations, and support ongoing communication.

9. Your Rights

Depending on applicable laws, you may request access, correction, or deletion of your personal information. You may also contact us regarding concerns about how your information is handled.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operations, legal requirements, or website practices. Updated versions will be posted on this page.